You can find all the contact methods on the customer service page.
We’re sorry that your item has arrived damaged or faulty!
Please contact us immediately to start the replacement or refund process.
After receiving your return, we will proceed with the refund within a few working days. The refund will be credited to your original payment method.
You will receive your refund within 2-3 days from when we receive the product.
Please remember to keep the courier’s return receipt until you have received your refund.
Yes, you can return products. We accept returns for damaged or non-compliant products within 14 days from receipt. However, as we sell food products, we cannot accept returns for other reasons. Please contact us at casatoschi@toschi.it and we will assess the situation together.
Enter the discount code in the special section of your basket or on the checkout page, write the code in the field “Do you have a promotional code” and click “Apply promotional code”. You will see a notification saying “Promotional code successfully applied” and the value of your coupon will be deducted from the order total.
If your payment has not been accepted, make sure you entered your card details correctly. If you are still having problems, we recommend contacting your bank.
Yes, we use secure, encrypted payment systems to guarantee that your details are protected.
The payment process is handled by Nexi XPay. XPay complies with all of the most sophisticated security protocols in order to guarantee the highest level of security for purchases.
Your bank details are secure.
We accept the following payment methods:
- Credit/debit card (Visa, Visa Electron, Mastercard, Maestro)
We’re sorry to have sent you an item you didn’t want.
If you’ve received the wrong item, please contact us at casatoschi@toschi.it indicating the order number.
We will organise a replacement or a refund.
Unfortunately, once you have placed an order, you cannot change it. If the change involves your shipping details, you can contact us at casatoschi@toschi.it.
Please contact us as soon as possible. We will do our best to meet your needs.
No, you don’t. You can complete your purchase as a guest, or create an account directly on the Checkout page by ticking the “Create an account” box at the bottom of the “Billing details” section.
No, there is no minimum purchase amount.
Please contact us at casatoschi@toschi.it with your order number; we will check the shipment status and will help you resolve the issue.
Alongside Italy, we ship to these countries (We only ship alcohol to Italy):
Albania
Austria
Belgium
Bosnia and Herzegovina
Bulgaria
Cyprus
Croatia
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Ireland
Iceland
Latvia
Liechtenstein
Lithuania
North Macedonia
Malta
Moldova
Montenegro
Norway
Netherlands
Poland
Portugal
United Kingdom
Czech Rep.
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
Hungary
Yes, we ship all over Italy, including the islands.
Yes, once your order has been shipped, you’ll receive an email with a link to follow your shipment, which will let you track your package up until delivery.
Any orders received are generally processed and shipped in 1-2 working days.
Delivery times depend on the destination area: 24 hours after shipping for major cities, 48 hours after shipping for smaller and mountain towns, and up to 72 hours after shipping for smaller islands or remote villages.
You will receive an email with the tracking number to follow your shipment.
Yes, we offer free shipping in Italy for orders over €59. Otherwise, the shipping cost is calculated when you check out.
Shipping costs depend on the destination and order weight. You will find the exact shipping cost in the order summary before confirming your purchase. We offer free shipping in Italy for orders over €59.
Click on the account icon in the top right corner. Click on “Forgotten password”. Enter your e-mail address that you use for your account and click on “Reset password”. You’ll receive an e-mail with a link to reset your password. Click on the link in the e-mail and you’ll be asked to enter a new password.
You can then use your new password to log into your account.
You can update your account information by following these steps:
- Delivery and billing address: you can change your delivery and billing address in the “Edit Address” section of your account.
- Personal details (e-mail address, password and contact information): you can change your personal details, such as your e-mail address and password in the “Edit Account” section of your account.
Don’t forget to save any changes.
To create an account, click on the account icon in the top right corner. Under the “Register” section, enter the requested details and follow the instructions to confirm your registration. You can also create an account on the payment page by ticking the box with the question “Create an account?”.
